Terms & Conditions

Welcome to Blenchia Hub, operated by AL-QASHW. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Business Information

Business Name: AL-QASHW
Trading Name: Blenchia Hub
Address: Rua Dr. Manuel Trindade, N°3, R/C ESQ, 8800-417 Tavira, Portugal
NIF: 312985096
Email: arobchoyal99@gmail.com
Phone: +351 920 249 995

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Upload malicious software or harmful code.
  • Copy, reproduce or commercially exploit our website content without permission.
  • Use our website in a way that violates applicable laws or regulations.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors and prices displayed on our website are accurate.

However, product colors may appear differently depending on your device, screen settings or lighting.

We reserve the right to correct errors, update product information and modify product availability at any time.

Nothing in these Terms affects your statutory consumer rights.

4. Prices

All product prices are displayed in the currency shown on the website.

Prices and promotions may change without prior notice.

Any applicable taxes, shipping costs or other mandatory charges will be displayed as required before you complete your purchase.

For EU online sales, customers should receive clear information about the product, total price, delivery costs and applicable terms before purchasing.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing your order, you should receive an order confirmation containing relevant order information.

An order may be cancelled where permitted by law if, for example:

  • A product is unexpectedly unavailable.
  • There is an obvious pricing or product-description error.
  • We reasonably suspect fraudulent activity.
  • Technical problems prevent the order from being processed correctly.

If we cancel an order after payment has been received, we will refund the amount paid using the applicable payment method.

6. Payment

Payment must be successfully completed before an order is processed.

Payments may be processed through Shopify and/or third-party payment providers.

We do not intentionally store complete payment-card information on our own systems.

7. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery times are provided for guidance and may vary because of carrier delays, customs procedures, weather, holidays or circumstances outside our reasonable control.

Where no specific delivery date has been agreed, EU consumer rules generally provide for delivery without undue delay and, in principle, within 30 days.

For detailed information, please see our Shipping Policy.

8. Right of Withdrawal

If you are an EU consumer purchasing online, you generally have the right to withdraw from an eligible purchase within 14 days from the date you receive the goods, without providing a reason. Certain legal exceptions apply.

Examples of possible exceptions include certain personalized or made-to-order products, perishable goods and certain sealed products that cannot be returned for health or hygiene reasons after opening.

When exercising the statutory right of withdrawal, the customer generally must return the goods within 14 days after notifying the seller.

Unless otherwise required by law or agreed by us, the customer may be responsible for the direct cost of returning goods.

We will process eligible refunds in accordance with applicable consumer law.

Nothing in these Terms limits or removes any mandatory statutory withdrawal rights.

9. Returns and Refunds

Our voluntary return policy may provide additional return rights beyond the statutory minimum.

For complete information about eligibility, return procedures and refunds, please see our Refund & Return Policy.

If a product is defective or does not conform to the contract, applicable consumer guarantees remain available regardless of any voluntary return period. EU consumer rules generally provide a minimum two-year legal guarantee for goods purchased from a professional seller, subject to applicable law.

10. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • Your name
  • A description of the problem
  • Photographs or other evidence where appropriate

We will assess the situation and provide the remedy required under applicable law.

11. Intellectual Property

All content appearing on this website, including where applicable:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Icons
  • Other visual materials

is owned by or licensed to AL-QASHW unless otherwise indicated.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

12. Third-Party Services

Our store may use third-party services to provide functions such as:

  • Payment processing
  • Website hosting
  • Analytics
  • Marketing
  • Shipping
  • Customer support
  • Fraud prevention

Third-party services may have their own terms and privacy policies.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

14. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Security issues
  • Hosting problems
  • Circumstances outside our control

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to that limitation, we are not responsible for losses resulting from circumstances outside our reasonable control, including failures caused by third-party services, carriers or telecommunications providers.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.

17. Applicable Law

These Terms are governed by applicable Portuguese law, while preserving any mandatory consumer protections that apply to consumers under EU law or the laws that cannot legally be excluded.

Consumers may retain mandatory rights available in their country of residence where applicable.

18. Complaints and Customer Support

If you have a question, complaint or issue concerning an order, please contact us first:

AL-QASHW / Blenchia Hub
Rua Dr. Manuel Trindade, N°3, R/C ESQ
8800-417 Tavira, Portugal

Email: arobchoyal99@gmail.com
Phone: +351 920 249 995

We will make reasonable efforts to resolve customer issues promptly.

19. Contact

For questions regarding these Terms & Conditions, contact:

AL-QASHW
Blenchia Hub
Rua Dr. Manuel Trindade, N°3, R/C ESQ
8800-417 Tavira, Portugal

Email: arobchoyal99@gmail.com
Phone: +351 920 249 995
NIF: 312985096