REFUND & RETURN POLICY
We want you to be satisfied with your purchase from Blenchia Hub.
30-Day Return Policy
We currently offer a 30-day return period. You have 30 days from the date you receive your order to request a return, subject to the conditions below and any mandatory consumer rights applicable to your purchase.
To qualify for a return, products should generally be:
- Unused
- Unworn
- In their original condition
- In their original packaging where applicable
- Accompanied by proof of purchase
How to Request a Return
Before sending anything back, contact:
Please include:
- Order number
- Name used for the order
- Product you want to return
- Reason for the return
- Photos where the item is damaged or defective
Do not send products back before receiving return instructions from us.
Damaged or Incorrect Products
Please inspect your order after delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
contact us as soon as possible with photographs and your order number.
We will assess the issue and provide an appropriate solution where required.
Non-Returnable Products
Certain products may not be eligible for return, including where applicable:
- Personalized or customized products
- Perishable products
- Certain hygiene or personal-care products once opened
- Products that cannot be returned for health or safety reasons
- Gift cards
- Products specifically identified as non-returnable
These exclusions do not remove any mandatory statutory consumer rights.
Sale Items
Sale products may have special return conditions. However, statutory consumer rights remain unaffected where applicable.
EU 14-Day Right of Withdrawal
For customers purchasing under applicable EU consumer-protection law, you may have a statutory 14-day withdrawal period for eligible distance purchases, subject to legal exceptions.
This statutory right is separate from our voluntary 30-day return policy.
Refunds
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time.
Return Address
AL-QASHW
Rua Dr. Manuel Trindade, N°3, R/C ESQ
8800-417 Tavira
Portugal
Email: arobchoyal99@gmail.com
Phone: +351 920 249 995
The existing store currently states a 30-day return policy and provides the same return contact details.